Sometimes a battery pack will pass a load test for a few seconds, however, the battery pack will not last very long under a longer load time such as 5 or 10 minutes.

It sounds most likely to be a problem with the battery pack. If you are eligible for a refund, we will issue you a refund within 24 hours,the money will be automatically returned back to your transaction account within 48 hours.Hi Heather, my apologies for this very late reply. Please note that once an order has been processed and approved to ship, order cancellation may not be possible. If you insist on canceling a submitted order for some reason, please call us promptly at 88 or 51. Our return policy is quite flexible, we accept scratched, worn, natual-distorted items but all items returned for refund should not have a trace of vandalization.The warranty will be void if we determine the returned item is damaged in purpose.Also,do not dismantle the item, do not send us an item which was not purchased from us.Īs we process all orders in a timely manner, order cancellation may be a bit difficult. You are limited to 3 returns without a receipt within a 30-day period. The customer is eligible for refund but the shipping cost is not refundable. If a customer provides undeliverable shipping address, the package might be returned back to the sender.

So we strongly discourage you from refusing our package and recommend you accept it and request a return instead if need be. In the case of a package refusal, you may have to assume the return shipping cost, a 8% restocking fee and some brokerage fees, etc. If the package is not found during the tracing period (up to 7 business days), we will reship your order. If your package is lost in transit, we will start a tracer with the shipping company. We will ship out another item within 24 hours if the fault falls on the shipping company. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. (returns of bulk orders are subjected to 25%-50% restocking fee depending on the circumstances)ĭAMAGED ITEMS. All NON-DEFECTIVE returns for refund are subject to a 15% restocking fee and any return shipping cost will be your responsibility and not refunded unless there's an error on our part. NON-DEFECTIVE items can be returned directly to us within 30 days from receipt, at 's discretion for credit or exchange. Non-authorized returns will not be processed or refunded. After getting the request, our customer service team will provide further instruction. We cannot identify the returned item without the RMA number.ĭEFECTIVE items can be returned directly to us within 1 year from receipt, at 's discretion for: refund, replacement, exchange or repair.īuyers should contact customer service via email to request a Return Merchandise Authorization (RMA) number for any returns. To obtain an RMA number, email us at Please write the RMA number on the package before returning it.

We give our customers the option of PayPal refund, Credit Card and Debit Card refund as well as exchange for the product.

Unlike many of our competitors, we do accept returns without a receipt. Prior to any return,Buyers must contact customer service via email at to request a Return Merchandise Authorization (RMA) number for any returns. We generally accept returns within 30 days of purchase. We strive for 100% customer satisfaction guaranteed by repair, refund, exchange and an assured compliance with any manufacturer's warranties.

Ezip scooter 750